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Also, the shipping amount paid is also not refunded when an item is returned.ĭifferent products have different sizing in regard to the fitting requirement. We will cover the shipping in order to send the product back to you if you get an exchange. For all returns and exchanges, the customer is responsible for paying for the shipping in order to send the product back to us. If items are not in stock at the time we receive your item, you will be receiving store credit for it. PLEASE DO NOT PASTE PACKING SLIP ON THE BAG. Note: PLEASE MAKE SURE YOU ADD A NOTE OF YOUR ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE All returns and exchanges should be mailed back to: Unfortunately, we do not accept returns on any form of hats, socks, or underwear due to hygienic reasons. Washed items and/or with animal hair are not eligible for returns/exchanges. We only accept items in their original, new condition. We accept exchanges of up to 60 days after purchasing the item. We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. Please give it 1-3 business days and that charge will disappear from the account and the money will go back on your card. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. If you received this error message but you were still charged on your credit card, that means your order did not go through. If you supply the wrong zip-code, you order will not go through.

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I keep getting an error that says, “Zip code does not match billing address.” Why is that?įor your order to go through, you must provide us with the zip-code of where you receive your credit card statements. Please give it 1-3 business days and that charge will disappear from the account and will go back on your card. The pending charge on your credit or debit card just means that our system attempted to charge your card. If you see any errors stating that the billing info is incorrect or the card info was not accepted that unfortunately means your order did not go through. This is a common issue that happens to many customers.

However, I checked my credit card statement and I see a pending charge from the store. I tried to place an order, but my payment did not go through. We accept all major credit cards, PayPal, Shop Pay Installments, and Amazon Pay which can all be found at checkout.

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Yes, we have a multi secure software built to protect your privacy We are open Monday-Friday 9am - 5pm PST excluding holidays and weekends.

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If you have any questions about your order, please feel free to call (818) 206-8764 or email us at We are open Mon-Fri from 9am to 5pm PST. Customers are responsible for paying all customs fees. We have have no control over custom fees and they vary from country to country.

USPS First Class Mail Intl - 2-5 weeks depending on the countryĭo International orders have to pay custom fees?.

USPS Priority Mail Intl - 5- 15 Business days depending on the country.

USPS First Class Mail - 4-5 Business Days.

How long will it take for my order to arrive?Īfter your order has been shipped, arrival times on all orders depend on what shipping method was chosen. Note: Please give the tracking number 24-48 hours to update.

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Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped. Any orders placed on the weekends or on holidays will be shipped the following business day. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. How quickly do you process and ship your orders?